According to Gartner’s forecast, by 2020 organizations will succeed in capturing 85% of customer contact with technology. The chatbots slowly become smarter over time, collecting more information about their target audience and figuring out exactly what people want or need to hear. The future will be about voice-based and even video-based software for sure.
Customer engagement and call-/support centres are still the areas where chatbots have the strongest impact. But many successful applications can be found within cybersecurity, financial management and not the least in digital marketing. During this half-day conference, we will educate, inspire, and serve you true stories in order to understand and explore the full potential, benefits and business value of chatbots.