Jayway has worked as a software partner for 3 since 2009 continuously improving and personalizing 3’ customer experience on mobile.
Application / UX design / UI design / Backend development / User journey
Engaging telco customers on mobile: mobile application designed to simplify and manage phone bills.
Telcos are in the risk of digital disruption and most mobile phone users don’t think much of their operator. In order to stay relevant to their customers, 3 recognized the need of a better digital experience as well as a shift of focus from web to mobile. Jayway helped transform 3’s customer service experience from the first concept into an engaging mobile service.
The application enables the consumer to deep dive into their phone bill and use added services. With the launch of the My 3 application, 3 now has a channel to engage and inform their customers directly in their smartphone providing each customer with a customized and understandable phone bill.
Jayway has worked as a software partner for 3 since 2009 continuously improving and personalizing 3’ customer experience on mobile. Our work for 3 was initiated in our Copenhagen Studio and is currently led by our Stockholm Studio.
"Jayway has brought unique skills in usability, ease of use, reliability and cost efficient implementation into the project." - Johannes Boson, Sales Director at Hi3G Access AB
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