Swedish retailers eliminated long response times through a Content Delivery Network

Customer:

Confidential

Challenge:

Poor user experiences for customers in global webshop


"We need a temporary solution in two months":

Our customer had had problems with their international webshop for some time. The response times for clients from different continents were too long which created a bad user experience. As the company was to expand in China their problems grew even worse. What they were looking for was a quick fix that would solve these problems temporarily and a pre-study that would indicate what the optimal long term solution would be.

A remote controlled cache hub was the answer and our analysis cut budget costs

It's always a challenge to accept an assignment where there's an extreme shortage of time. And since a billion Chinese can't be wrong we'd be certain to get a fair verdict. During the project we worked closely with our customer's internet department. To solve the problem temporarily we used an open source solution using Squid technology. We created a remote controlled cache hub that was placed in Hong Kong and managed to shorten the response periods in good time before the China campaign. At the start of our pre-study everyone was convinced that the best solution would be to build and run your own system based on open source techniques. We used KeyNote's measurement services to collect data over a period of time and from all over the globe. With that data we conducted pilot studies where we tested alternate solutions. Our conclusion was uncontestable; considering the demands from our client they should buy a complete solution from Akamai. Their CTO was very pleased when we presented our results: "It is not often you see such a well substantiated analysis where it shows that the most powerful solution is also the most economical." By following our suggestions our customer got a solution that exceeded their goals and demands at a cost that was well under the estimated budget.